The hotel is located in the heart of central Queen Street and is surrounded by shops, theatres and restaurants with Viaduct Harbour, ferry terminals and Vector Arena just a short walk away. Auckland Central Railway Station is situated roughly 1 km from the residence, whilst Auckland Airport is approximately 20 km away.

The boutique style hotel consists of 79 modern rooms and offers 24-hour room service, a laundry service, high speed Internet access and undercover valet parking. Fully air-conditioned, the hotel also comprises a lobby, bar, restaurant and conference facilities.

The hotel offers guest rooms that are well equipped with modern amenities and feature broadband Internet access and LCD television with satellite/cable channels. The en suite bathrooms are fitted with a shower and a hairdryer. Standard in-room amenities include a direct dial telephone, a radio and minibar. Most rooms come with a kitchenette.

The hotel features a gym, sauna and spa.

The hotel provides a restaurant and a bar where guests may dine. Air conditioning in public areas, Room service, Laundry service, Car park (Extra Charge), Gym, Bar, Restaurant, Air conditioning in Restaurant, Conference room,