The brightly coloured lobby has a seating area with potted plants and woven baskets. A spiral staircase leads to meeting rooms on the 2nd floor. Guests are mainly cruise passengers and adults seeking a tranquil base for exploring the Condado district. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a cafe, a bar and a restaurant. Guests have at their disposal conference facilities and Internet access and there is garage parking available for those arriving by car. Check-in is from 3 pm and guests are required to check-out by 12 pm. The pet policy is that only trained animals for people with disabilities are allowed.