The hotel features 145 rooms, a restaurant, bar and Internet access. Guests also have access to the conference facilities in an adjacent hotel. Guests are welcomed into the lobby by a 24-hour reception service. The hotel also offers a currency exchange facility, room and laundry service and parking for guests arriving by car. The hotel is located on the shores of picturesque Lake Rotorua, within 5 minutes walking distance of the CBD, shopping centre, cafes, restaurants, cinemas, convention centre and thermal reserves. The central location means many of Rotoruas attractions are easily accessible. Rotorua Airport is approximately a 10 km journey from the hotel. The accommodation includes twin rooms, triple rooms and rooms for the disabled. All rooms have individually adjustable air conditioning, direct dial telephone, satellite/cable TV, radio, broadband high-speed Internet access, en suite bathroom, ironing set, refrigerator, in-room safe and more.

The IBIS ROTORUA is a Tourist, Leisure, City hotel hotel. Located in TOWN CENTRE area. Shopping is within walking distance and the nightlife/restaurants are located in the hotel.